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Set up your first POS register

Connect your iPad, sync menu data, test a live order, and confirm payment settings.

Resolve checkout failures

Validate Stripe keys, check API response errors, and retry checkout in a safe flow.

Set up your booking page

Add services, set staff availability, and share your /{slug}/book link with customers.

Configure staff availability

Set weekly working hours per staff member so the booking wizard only shows open slots.

Accept deposits at booking

Set a deposit amount on any service to require upfront payment via Stripe Checkout.

Booking not showing available slots

Confirm staff availability rows exist for the requested day and that no conflicting bookings block the window.

Enable online ordering for your location

Turn on the Online Ordering module, add your menu, and share the storefront QR code.

Order confirmation emails not sending

Verify AWS SES credentials and the From address in Location Settings, then check the SES sandbox whitelist.

Configure kiosk mode

Set kiosk ticket type, exit PIN, and menu availability for self-service ordering.

Pair the Stripe M2 reader to the Android kiosk

Enable Bluetooth, launch the kiosk app, and let it auto-discover the reader. Confirm the connection token API is reachable.

Connect a Stripe reader

Pair the reader on the same network, assign it to a register, and run a test charge.

Switch between Stripe and Square

Change the default payment provider in Location Settings and re-enter the relevant API keys.

Fix order status not updating

Check source sync, status mapping, and location assignment to restore live status updates.

Set up reorder alerts

Set a reorder threshold on each item. Low-stock alerts fire via email when stock drops at or below the level.

Import customers from WooCommerce

Run the WooCommerce import, map source fields, and review deduplication results in the Customers tab.

Create and manage customer accounts

Set up signup flow, profile updates, and customer access controls from one place.

Set up employee clock-in / clock-out

Add employees, assign roles, and enable clock events from the Employees tab.

Analytics data looks incorrect

Confirm the location filter matches your intended scope and that completed orders are not stuck in Preparing status.

Receipt printer and cash drawer setup

Connect Ethernet printer, enable cash drawer attached mode, and test drawer trigger.

Subscription and billing FAQs

Update plan, billing contact, and payment method, and review invoice history.

Invite a team member to the dashboard

Go to Settings → Team, enter the email address, and assign an Owner, Manager, or Staff role.

Connect AWS SES for transactional email

Add your IAM key, secret, region, and verified From address in Location Settings. Verify SES is out of sandbox for production sends.

Connect Twilio for SMS notifications

Enter your Twilio Account SID, Auth Token, and From Number. Send a test SMS from Location Settings.